Servicecenter

Do you have questions or need help on IT topics? You are welcome to submit your request by e-mail, telephone or in person at the IT.SERVICES servicecenter.

Support & Contact

E-mail

Send your request by e-mail to its-helpdesk@ruhr-uni-bochum.de or use our helpdesk form.

By phone

Our support team also answers your questions by telephone from Monday to Friday between 9:00 a.m. and 2:00 p.m.

Telephone: +49 (0)234 32-24025
Fax: +49 (0)234 32-14349

Personal

You are also welcome to visit us personally in the servicecenter from Monday to Friday between 10:00 a.m. and 2:00 p.m. You will find us in building IA on floor 0 in room 95/150 (E0 95/150).

More Services

Sale of:

Network cables (various sizes)
Hardware token
IT manuals as eBooks

Assistance in setting up:

The central IT systems are operated continuously. Outside the service time, there is unattended operation. Faults are processed within the service time. Planned interruptions - for maintenance work arranged by IT.SERVICES - in the availability of the IT systems operated by IT.SERVICES are usually announced in advance with a period of five days. Unforeseeable events such as power failure, climatic influences or disturbances in the network connection can lead to unplanned interruptions. The affected users will be informed promptly about the expected downtime of the affected IT systems.

Priorities and response times

All messages to IT.SERVICES are captured in the ticket system, classified by IT.SERVICES according to priorities and forwarded to the responsible department within the service time according to the following reaction times and with an initial qualified answer to the person who triggered the ticket, processed:

Priority	Classification criteria	Response time within the service time
1 (very high)	It is a disorder that affects many or most users. There is a failure of IT systems or a failure of essential functions.‚‚ An immediate technical remedy for the fault is not possible (preventing operation).	Response time: 2 hours Regular status reports to affected and, if necessary, collaborating people.
2 (normal)	Disruption affects one or a few users. Failure of essential functions of an IT system causes operational impairments (impeding operations). A technical alternative exists.	6 hours
3 (low)	Messages that do not cause system disruption or failures Dates in the future are affected. Message is not urgent.	2 working days